NO SHOW POLICY

To modify, reschedule, or cancel an appointment, you must call the specific Collar & Comb / The Collar Club location where your appointment is booked no later than 5:00 PM, 72 hours prior to your scheduled start time.

          Cancellations by phone call only.

Texts, emails, DMs, or third-party booking messages are not considered valid cancellations. Please speak directly with your Collar Concierge to ensure your request is received and confirmed.

No-Show & Late Cancellation Fees

Appointments canceled without proper notice are subject to a $75 no-show fee per pet, charged to the card on file.
Appointments with multiple pets will incur a no-show fee for each pet scheduled.
Clients with repeated no-shows may be required to prepay future appointments, and missed prepaid appointments are non-refundable.

Late Arrivals

Arrivals more than 15 minutes late may forfeit the appointment.
If the slot is released, you will remain on standby for up to 30 minutes after your original start time, subject to availability.

Why We Enforce This Policy

Our groomers and support staff are scheduled specifically for your pet and are paid regardless of attendance. Missed appointments prevent us from serving other clients and disrupt our ability to operate at the highest level of care. This policy allows us to compensate our team fairly while maintaining availability and service standards for all members.

We understand that life happens—just call us in advance, and we’ll always do our best to accommodate you.

We look forward to welcoming you and your pooch.